Frequently 
Asked Questions

If you haven’t found the answer you need, email us at 

support@sipandscents.com

Product-Specific Questions

What are your candles made of?
Our candles are crafted with 100% soy wax, natural wooden wicks, and premium fragrance oils, housed in sleek tin cans.

Are your candles eco-friendly?
Yes! We use sustainable materials like soy wax and wooden wicks, ensuring our candles are environmentally friendly.

Do your candles contain any harmful chemicals?
No, our candles are free from paraffin, phthalates, and other harmful additives.

How long do your candles burn?
Our candles typically burn for 40-50 hours, depending on usage.

Why does my wooden wicks crackle?
Wooden wicks naturally crackle as they burn due to tiny air pockets in the wood. This creates a cozy, fireplace-like ambiance. If the crackling is excessive, it may be due to wick size, moisture, or fragrance load.

Why is my flame so big? 
Wooden wicks tend to burn with a wider flame because of its ability to generate more heat. The height of the wick or high fragrance load can also contribute to the flame size.

Why aren’t the lids fully closed when I receive my candles?
Our tin jar lids are intentionally half-pressed to keep the scent sealed while making them easy to open upon arrival, without the need of a can opener. This prevents damage and ensures a smooth unboxing experience.

Usage and Care

How do I properly burn a wooden wick candle?
Ensure the wick is trimmed to about 1/8 inch before each burn. Allow the wax to melt across the entire surface to prevent tunneling.

Why won’t my wooden wick stay lit?
If your wick won’t stay lit, it may be too long, too short, or have excess burnt wood—trim it to 1/8 inch and remove any charred pieces for a steady flame.

Are your tin cans reusable?
Absolutely! Once the candle is fully used, clean the tin and repurpose it for storage or decor.

Ethical Practices

Are your candles cruelty-free and vegan?
Yes, our candles are 100% cruelty-free and vegan.

Do you use eco-friendly packaging?
We prioritize sustainability by using recyclable and reusable packaging wherever possible.

Shipping & Returns

How are your candles packaged for shipping?
We carefully package our candles in a sturdy, protective cardboard box with thick inserts to ensure they arrive safely. 

For more information regarding shipping & delivery, visit our  shipping policy page.  

Do you offer refunds or exchanges?
If your tin arrives severely damaged or if the wick does not burn at all despite proper care (e.g., trimming the wick, removing burnt residue, etc.), please contact us within 3 days of receiving your order for a refund or exchange. Minor cosmetic imperfections do not qualify for returns.

For more information regarding refunds or exchanges, visit our returns & exchange page.