RETURNS & EXCHANGES

We sincerely hope you are satisfied with your purchase. Due to the personal nature of our products, all sales are final and we do not accept cancellations or general returns. In the event you have received a defective item or an incorrect order, kindly drop us an email at support@sipandscents.com with your order ID, and attach pictures clearly showing the defective item/wrong order(s) received. Further instructions will be given within 24-48 hours.

If your return is approved, we’ll provide a return shipping label along with detailed instructions on how and where to send your package. Please note that items sent back without a prior return request will not be accepted.

You can always contact us for any return question at support@sipandscents.com.

 

DAMAGES & ISSUES

We take great care in packaging our tin jar soy candles to prevent damage during shipping. However, if your item arrives dented, leaking, cracked, or otherwise damaged, please email us within 3 days of delivery at support@sipandscents.com, and include:

  • Your order ID
  • Photos of the damaged candle
  • Photos of the delivery package

We will assess and resolve the issue promptly with either a replacement or refund.

Please note: Minor cosmetic imperfections on the tin or wax (e.g. frosting, minor surface blemishes) are normal due to the natural composition of soy wax and will not be considered defective.

 

EXCEPTIONS / NON-RETURNABLE ITEMS

We do not accept returns for:

  • Used or burned candles
  • Items purchased on sale or with promo codes
  • Minor cosmetic imperfections (e.g. frosting, minor dents that do not affect candle function)

EXCHANGES

If your order qualifies for a return and you’d like a new/different scent or product, please place a new order once your return is accepted.

 

REFUNDS

Once we’ve received and inspected your return, you’ll be notified of the refund status. Approved refunds will be processed to your original payment method within 10 business days.

If it’s been more than 15 business days since your return was approved and you haven't received your refund, please contact us at support@sipandscents.com.